Here are some highlights from the "Aircraft Standards" manual:
The four models or actors who work as cabin attendants must never respond to Matthew or Michael, as the manual refers to Jeffries and Smith, by saying anything but a friendly "no problem." Phrases like "sure" or "just a minute" are not permitted.
Crew members are provided with a specific uniform by Abercrombie & Fitch: jeans, boxer briefs, polo shirts and flip flops. When it is 50 degrees or colder outside, all crew members are required to wear winter coats. The jacket should be zipped up to the "forth button from the bottom," the manual specifies. "The lowest button should be left undone," it says.
Hats, meanwhile, are against the rules unless the temperature is below 40 degrees. When they are worn, brims must be two-inches thick and pulled down "approximately in the middle of the forehead."
Male staff (yes, only males) should "spritz" their uniforms with Abercrombie & Fitch #41 cologne "throughout the duration of the shift."
Fingerprints are not permitted. Cabin attendants must constantly check for fingerprints "on the credenza, cabin door, galley door, ledges and the cabinet doors in the lavatory." Seat belts should also be "free of fingerprints or marks."
The crew must monitor the tops of lamp bases for dust (they collect dust frequently, the manual states). When they vacuum, the crew must move from the front to the back of the aircraft to create "smooth, even lines."
Cabin attendants must remove all loose advertising and inserts from the 13 specific magazines that are stocked in the aircraft's credenza, as well as the newspapers which are bought on board. Different newspapers are to be stocked based on the day of the week and the region in which the aircraft is flying.
In bathrooms, eight washcloths (exactly eight) must be "tri-folded" and placed behind the vanity. Toilet paper must be left as a square and not folded.
On flights home, the crew must make sure to play the song "Take Me Home" as guests enter the cabin.
Before guests go to sleep, crew should "spray the bedding with sleep spray."
Michael and Matthew's dogs Ruby, Trouble and Sammy are nearly as picky as their owners, it seems. The manual outlines a five-point instruction set for seating the pets. "When Ruby and Trouble travel, Ruby will sit opposite Michael in the cabin, in Sammy's seat," it says. "When Sammy travels, Ruby will sit in Trouble's seat."
Crew can eat meals only on flights longer than two hours, and only food that is not "aromatic."
When serving what the manual calls "Matthew's Tea Service" (which consists of Assam tea in the morning and Darjeeling after 2 p.m.) crew should lay out a teaspoon that is exactly 5 and 1/4 inches long.
