So....trying to help my parents lower their Cable/Internet bill.
They were paying Spectrum for 300 Mbps Internet, TV Package, and Home Phone (lol) and were paying $288.xx....my mom had it on Autopay and apparently they've upped the price a few times without her realizing it. But they called TODAY and said that the package would be UPGRADING TODAY to a "better option" and now her bill is $319.xx.
Regardless, I tried to chat with Spectrum, and they said the best they could do is get her down to around $290. I said that's what they were paying before.
I asked what deals or packages new customers get, as my parents have been customers for over 30 years (ish) and never had a late payment. She wouldn't tell me that. I had to sign out and open a new chat with someone who could only quote the prices for the individual options that were on the website (she literally posted the
www.spectrum.com website to me in a chat that was accessed on
www.spectrum.com). They are literally incompetent. She finally came back at me with a number of $172.72 with the Xumo Stream Box and Home Phone....I told her I only wanted TV + Internet. She said "Ok, that will be $167.73"....I said, "So that whole Xumo Stream Box and Home Phone service costs $4.99???"
Anyway, everyone around our neighborhood and nearby have been getting Kinetic Fiber thru Windstream. They have offers of like $39.99/mon for 3 months, then $69.99 for the rest of the year, then to actual full price...or $54.99 guaranteed for 2 years (I think, the website said "3 month price guarantee" with "2 year price guarantee" and "3 year price guarantee" all in one big list under the price, so I think they have no clue what the guarantee will be). My mom doesn't wanna go without her TV because she needs to watch her Real Housewives live. So Windstream partners with Dish, but she hates satellite.
I want to get her to change or at least try to cancel with Spectrum. Has anyone had any experience with retention deals or offers through Spectrum?
I don't understand how companies can justify making long-time customers pay 2x-3x what new customers pay...and with a straight face.
THANKS FOR ANY INFO!!!