Debt dropped from credit report still owed
I’ve no idea what is the best thing for your friend to do at this point.
But I had a disputed charge from AT&T many years ago. It was really a terribly stupid mistake on their part and I was really angry they were charging me for an unusable service. But they were unrelenting and refused to remove the charge.
After vigorously but unsuccessfully challenging their charge, I decided to just pay it rather than endlessly fighting and risking credit reporting problems and hassles from collectors.
And I’ve greatly enjoyed tossing into the trash the dozens of incentive checks AT&T has sent me over the years sign up for their services.
This is actually not completely factual. Many states have limits on non-secured debt being collectible. Once you pass those thresholds neither the originator of the debt nor any collection company can demand or sue for the amount owed.