WFU Lurker
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That is shocking to me, because AmEx has never been anything but wonderful to me. Card hacked/stolen, got text, call and email immediately and had a new card overnighted to me by 10am the next day. That's been my experience any time I have had any issue with AmEx.
I am a year into a dispute related to something they told me in a call in December of 2015. The department with the decisions rights says I never called (while the department I actually called says I did but apparently can't be bothered to tell the other department that) and says I am shit out of luck, regardless of what my own phone records say. So I am caught in a no mans land that, absent some miracle, will cost me $2000.
I would recommend TWC over American Express at this point. And TWC nearly took me to collections because it took them four months to figure out what my bill was supposed to be and how to apply my payments to it.
To be fair, I have never been in this situation with Chase, but they certainly couldn't be worse.