LadyDeac03
Well-known member
Ok, tech gurus. Any help you can offer?
We have RCN cable/internet at home and use a wireless router. Typically we have two laptops and an iPad that are using the wireless (password protected network). We've obviously had problems, like most people, in the past through RCN or having to re-start the router, but nothing like this, and it's throwing us for a loop.
Starting last Wednesday morning, all of a sudden the internet stopped working on my computer. It's still showing I'm connected to the wireless network, but there is no internet connection. However, my husband's laptop and the iPad are getting internet just fine.
I don't think I did anything differently or downloaded anything or hit any buttons that would've caused the problem. I tried re-starting the laptop at the time, with no success, but we were getting ready to head out for vacation so I didn't have much time to trouble-shoot. I had forgotten about the issue until we returned last night and the computer still didn't have internet.
Last night we tried the following:
1) Ran a full virus scan on both McAfee and MalWareBytes
2) Re-setting the DNS Nodes (or something like that)
Neither of those things worked. I also read something about re-setting the TCP/IP but we haven't tried that yet.
Any idea what else it may be? Do we just need to suck it up and go to Geek Squad or something?
We have RCN cable/internet at home and use a wireless router. Typically we have two laptops and an iPad that are using the wireless (password protected network). We've obviously had problems, like most people, in the past through RCN or having to re-start the router, but nothing like this, and it's throwing us for a loop.
Starting last Wednesday morning, all of a sudden the internet stopped working on my computer. It's still showing I'm connected to the wireless network, but there is no internet connection. However, my husband's laptop and the iPad are getting internet just fine.
I don't think I did anything differently or downloaded anything or hit any buttons that would've caused the problem. I tried re-starting the laptop at the time, with no success, but we were getting ready to head out for vacation so I didn't have much time to trouble-shoot. I had forgotten about the issue until we returned last night and the computer still didn't have internet.
Last night we tried the following:
1) Ran a full virus scan on both McAfee and MalWareBytes
2) Re-setting the DNS Nodes (or something like that)
Neither of those things worked. I also read something about re-setting the TCP/IP but we haven't tried that yet.
Any idea what else it may be? Do we just need to suck it up and go to Geek Squad or something?