My thought (and concern) as well. There are lots of DC members like me (probably the majority) who will never be "big" donors, but have for 20+ years been lower-level DC members and annual season tickets to football and/or basketball; other than a mass email I've never had any communication with Wellman. Meanwhile, over at NCSU the head of the Wolfpack Club is out in the tailgate lots before a few home games each year stopping by and chatting with "the masses", and a friend of mine upped his membership level a few years back (still only in the 3 digits) and got a nice personal letter from the Wolfpack Club guy thanking him for his contribution, along with a few personal references to my friend's home town with mentions of a former high school coach and a few former NCSU players from there. And some student assistant may have written it for him (probably after the director told him a few personal notes to work in), but the point is that guy "gets it", while at Wake with a relatively small donor and fan base, we eschew the personal approach and go all-out corporate.
I'd be interested to know if anyone of my general donor and fan support level has had a different experience, but that's about it for me . I will give a thumbs-up to Rich Millard in the ticket office; don't know how closely that dept. ties in with the Deacon Club, but he does "get it"; very accommodating to schmoes like me who maybe don't carry the freight buy we do provide a lot of packing tape that helps keep the thing together.