Deacon923
Scooter Banks
I spent an hour on hold on the phone regarding income tax returns for a trust. Get through to the woman and explain that the accountant filed one form when he should have filed another.
She explained to me that she was only able to discuss one form as she was not trained on the other and didn't know what it was. So then I got to wait on hold for another 45 minutes so I could talk to somebody trained on the other form.
Clients just LOVE getting those bills for time spent on hold with the IRS, don't they.