If all of this is 100% accurate, I would take this to WXII or WGHP for an investigative story angle and see if they pick it up. Not sure how "in the bed" the local media is with TWC. So, that strategy may go nowhere.
Next, you could try print media such as the Journal but, there again, the good-ol-boy network of advertising dollars may block this approach as well.
Unfortunately, the only way to deal with asshole companies like TWC is to flush them out of their hole and expose them publicly. They'll do nothing but deny and stonewall until someone shoves a microphone under their nose and asks for answers on your behalf. I guess there's always the legal route but I'm not an attorney so I have no idea if you have any grounds legally. If you were threatened, I would certainly think so.
I guess you could always try escalating within TWC. However, the higher up you go, the more bankrupted the soul with whom you'll deal. But, maybe you'll get lucky and find someone who gives a damn. I wouldn't hold my breath.
TWC denies responsibility for everything. Try telling them you're not responsible for your monthly payment being delayed by the postal service and watch their reaction.
Good luck. I want to hear how this one is resolved.
ETA: Lewisville doesn't have a police force. Lewisville and Clemmons are both policed by the WSFC Sheriff's department.
Next, you could try print media such as the Journal but, there again, the good-ol-boy network of advertising dollars may block this approach as well.
Unfortunately, the only way to deal with asshole companies like TWC is to flush them out of their hole and expose them publicly. They'll do nothing but deny and stonewall until someone shoves a microphone under their nose and asks for answers on your behalf. I guess there's always the legal route but I'm not an attorney so I have no idea if you have any grounds legally. If you were threatened, I would certainly think so.
I guess you could always try escalating within TWC. However, the higher up you go, the more bankrupted the soul with whom you'll deal. But, maybe you'll get lucky and find someone who gives a damn. I wouldn't hold my breath.
TWC denies responsibility for everything. Try telling them you're not responsible for your monthly payment being delayed by the postal service and watch their reaction.
Good luck. I want to hear how this one is resolved.
ETA: Lewisville doesn't have a police force. Lewisville and Clemmons are both policed by the WSFC Sheriff's department.
This gets absolutely shit-balls insane... so hold on.
I signed up for TWC last month when we moved to W-S.
They missed ~7 appointments for the install with no real apology or explanation. The level of frustration here just cannot be described. Phone calls/tweets/emails went absolutely nowhere. I was "compensated" by not having to pay for the service while we didn't have it. Very generous, TWC.
A huge cord was left lying across our street for almost three weeks. TWC kept having people call and explain to me what a 'business day' is (their "records" were constantly changed to reflect the (not true) date the cord was laid, so it appeared they were still in a 7-10 day window). The new neighbors love us.
So, anyway... Our service was finally "started" near the end of July. It has gone out pretty regularly (at least 1X per day), and the router pretty much has to be reset whenever we turn a device on.
I sent a tweet last night to @TWC_Help around 9 p.m. saying that our service was out again, and asking how I should feel about receiving a bill for the full amount for our first month of "service".
At around 11:30 p.m., I get a call from a restricted #. I was asleep, but it woke my wife up...
11:45 p.m., I get another call from a restricted #. This one I answer.
The guy on the other end of the line says he's a technician with Time Warner, named Dwight. The first thing he says to me is "Are we going to get this shit fixed?". He asks me what issues we're having and I tell him that we're sleeping and we'll have to deal with it in the morning.
He proceeds to call me a "lazy motherfucker" and an "asshole".
He asks to speak to my wife. I tell him that she can hear him.
He then asks "how well I fucked (her)* to put her to sleep".
Time Warner denies any involvement.
The Supervisor at the Hanes Mall location (who I met with in person today), agreed that it sounded like a pissed off contractor but he said they had no control or responsibility over that...
I guess I should talk to the police? What the absolute hell....
ETA: the guy on the phone last night, directly told me to delete anything negative I've posted about TWC from the interwebz.
* SIC: "that bitch"
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