Has anyone had any problems with mis-delivery with FedEx and had to appeal or fight with them? I am trying to help my SIL and we are at a loss. She ordered a game system from GameStop - it was to be delivered by FedEx. They took it to the wrong house (her neighbor). This is easily proven as they took a picture of the house when they delivered it and it doesn't look like her house.
She filed claims with FedEx but they concluded that they delivered it to the right house - despite the evidence she submitted, including pictures of her house and the picture they sent of the house where they delivered it. GameStop is being no help because FedEx tells them they delivered it.
We are having trouble figuring out how to escalate it any further. If you call them you get support personnel in a foreign country and they see that she filed claims that were denied.
We can't figure out how to take it up a level and get someone with half a brain to pay attention.
She filed claims with FedEx but they concluded that they delivered it to the right house - despite the evidence she submitted, including pictures of her house and the picture they sent of the house where they delivered it. GameStop is being no help because FedEx tells them they delivered it.
We are having trouble figuring out how to escalate it any further. If you call them you get support personnel in a foreign country and they see that she filed claims that were denied.
We can't figure out how to take it up a level and get someone with half a brain to pay attention.