I wouldn't put a lot of stock in their "expertise".
Heard on the radio this morning that gigabit internet should be rolling out soon (within a month) to areas of Asheville, Charlotte, and Raleigh. Didn't catch the name of the company involved, as I turned the car on mid-story.
Heard on the radio this morning that gigabit internet should be rolling out soon (within a month) to areas of Asheville, Charlotte, and Raleigh. Didn't catch the name of the company involved, as I turned the car on mid-story.
Call time Warner after 7pm your local time you will get the national call center then say cancel or disconnect in the automated system. Once the operator gets on the line simply ask then what you need to do to cancel your service and give them a date two weeks out in case they call your bluff. They will ask why you are canceling tell them price is too expensive and you have cheaper offers from their competitors . They will offer you the best deal they have then you can decide stay or go.
I did this last night.
I spent 10 minutes on hold before being connected to an agent. When I told him I wanted to cancel my services because of the cost, he said he'd try to see if he could make a package that worked for me. His first offer was to add a bunch of movie channels, give me a boost in internet speed, and throw in an extra DVR for $5 less than I currently pay. I told him I didn't really want the movie channels, didn't need the speed boost, and that I had no use for a second DVR. He took another minute or two and then offered me my current package + speed boost for $31 less than I currently pay. I told him again that I didn't really need the internet speed boost and asked how much more I could save if I stayed with the same speed internet. He said it would only save another $5, and I told him I'd still prefer to save the money. Net result: I'm on the same plan for $36 less per month.
Great use of 15-20 minutes. He even credited me the difference for the current month I've already paid.
Funny, I would think Satan would be the guy representing TWC