I hear you Df07. Our experiences with Daycare have tested our patience and mettle.
We've had numerous frustrations with communication, exacerbated by annual Director changes, 'floating' teachers, meaningless daily reports, and unresponsive e-mail correspondence. At times, we struggled with the storage/use of breast milk, cloth diapers (it's incredible how many teachers have never been exposed to them until they meet our kids), teachers using tablets/phones inappropriately, education 'curriculum', and the questionable kid/teacher ratios we see at different times of the day. It was rough for a while: we researched and visited several different childcare options, thinking we would make a change. A couple of acquaintances did make a change.
But things did get better (some of which was certainly the hardening of our resilience). And we do see the positives: our kids are growing in so many ways but especially socially, being exposed to all kinds of people and experiences. Their teachers, bless them, care deeply and do their best despite the long hours, tough conditions, and meager pay, and we do our best to support them and check-in with them. It's not cheap, but we also aren't dishing out in-home nanny or private Montessori school money, and we get to maintain our dual-income status.
Now that my oldest is in Kindergarten in a totally different environment with new kids, teachers, and parents, it is heartening to see that he was more prepared for KG than the vast majority of his peers and he's flourishing.
Stay strong my friend - the struggle is real, but you can handle it. And if you need to make a change, make it. You'll know what's best for you and your family.