HeltonCreek
Well dang!
As I read through this thread I laughed a lot because the complaints from current students are pretty much the same complaints as when I was a student at Wake (97-01) and the same complaints that students before me made.
As far as Hatch as University President, I have no serious complaints right now. I like his vision and think he has done a very good job of being responsive to alumni and communicating with alumni. I have e-mailed him a few times over the years about different issues to voice my opinion and even though I am not a large donor (I was only been able to make a few small donations while I was in the military) and am no more special than any other regular alum, he always responded personally to my e-mails and addressed my concerns.
I know students made a lot of complaints about Hearn being disassociated with students and there were lots of jokes about how he cared more about getting his new Lexus every 2 years then about student issues, etc. However, the few times I saw him around campus and approached him, he took the time to talk to me always seemed approachable. It is a lot like BDer has been saying that the administration seeks student input but the students rarely show up to give constructive input. This is not a Wake specific issue, either. I see it a lot now teaching for the military. Students complain to us a lot about issues but then when the military leadership gives them forums to provide feedback or ask questions they don't say anything.
I work in local government and it's the same way in the real world as in college. We have to make decisions based on what we believe is best for the community. Sometimes we make mistakes. When we have open forums for comment, very few show up. We survey citizens every year or so and have online comment boards. The City Manager will even return phone calls himself but no one participates except for a small, vocal portion of the city. I think it's just human nature to complain but not complain to the right people.